From where I can purchase an original Hieteq device?

You can also purchase through the e-commerce platforms listed on ``Online store`` page of our official website.

How can I prolong my battery life on my smartphone?

The brightness of the screen may affect the standby time of battery power. In the display setting, you can adjust the brightness to “auto” mode in order to reduce consumption.

Leaving applications running in the background will increase the consumption of battery power, close the application that you’re no longer using.

Try not to leave video or music playing in the background if necessary.

If the battery drains fast even though there is no feature running, the battery may be wearing out and you need to seek a replacement for it.

Why is my phone's internal storage different from the specification?

Because the OS, preloaded APPs, recovery, cache and partitions etc. consume some space.

How to reset my device to original factory settings?

Please do it through: Settings - Backup & reset - Factory data reset. Please be aware that you will lose all the messages, contacts, mails and 3rd party Apps if you reset your device. Please backup your data before reset.

Why can't my phone detect my SIM card?

The device might be set to Airplane mode or there is poor contact between the SIM card and phone, please turn off Airplane mode and re-insert the SIM card and try again.

Your SIM card may be faulty, please request a replacement from your service provider.

The SIM card deck may be damaged due to bad handling, please bring the phone to our service centre.

Your SIM's frequency band may not adapt your phone, please double check your telecom carrier.

My phone can’t be turned on, what should I do?

Your phone might be in low battery, please recharge the phone and try to turn on it again.

Remove and re-insert the battery from your phone and try again.

If you have access to another battery of the same type, try changing it to tell that the problem is caused by the phone or battery.

Why can’t my phone use 4G LTE connectivity, even though it supports 4G LTE?

You may have set your phone to use only 3G connection, try changing it to 4G at; Settings>Mobile Networks>Preferred Network Type.

Your SIM might not support 4G services, please request a new replacement SIM card from your service provider.

You might be out of coverage area of your 4G services, please contact your carrier for more info.

My phone is always too hot when it is being used. How can I do?

It is normal for smartphone device to get hot when playing videos or games on it or charging it.

Clear the apps running in the background by holding down the Home button for 2 seconds.

Turn off WiFi, GPS, Bluetooth etc. if you’re no longer using them.

Try not to use the phone during charging unless necessary.

Will my phone still be covered by warranty after I root it?

We will consider the warranty void if our technical team found out that the device had been rooted, and any replacement or repairing of parts will be billed upon our users.

We are strongly against rooting our devices unless the users know what they are doing and are familiar with Android Operating System.

My phone won’t turn on?

Your phone might be low on battery, please recharge the phone and try turning it on again.

Removed and re-insert the battery from your phone and try again.

If you have access to another battery of the same type, try changing it to determine if the issue is on the phone or battery.

How I prolong my battery life?

The brightness of the screen may affect the standby time of battery power. In the display setting, you can adjust the brightness to “auto” mode in order to reduce consumption.

Leaving applications running in the background increase the consumption of battery power, close the application that you’re no longer using.

Try and not to leave video or music playing in the background if necessary.

If the battery drains fast even though there is no feature running, the battery may be wearing out and you need to seek a replacement for it.

Comprehensive, no questions asked coverage

Virtually eliminates any surprise repair costs and significantly reduces of with coverage for normal wear and tear and accidental breakage not included.

Turnaround for Express Repair Service

We try our best to provide a faster than standard warranty coverage - 21 business days repair time.

Advance replacement for Gold service

10 days business day replacement unit, ready to go right out of the box.

True "service from the start"

Provides total peace of mind that service is available whenever you need it, from the date of purchase.

Round-the-clock access

Initiate and manage service requests through our online web-based portal, which provides convenient access for your support needs, including quick Repair requests.

Options to tailor your Silver Service Protection program

Battery Maintenance, Commissioning, Express Shipping of replacement phone. Damaged phone. $15 per month.

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Email: sales@hieteq.net